Learn about our refund and cancellation policy in simple terms. Last updated: 12 June 2026
Kloudy is committed to providing transparent and reliable service to all clients. This refund and cancellation policy is presented in simple language so you can clearly understand in which situations a refund applies and in which it does not.
Support or Technical Issues: If Kloudy fails to resolve a support issue or any other technical problem, the client is eligible for a refund. However, refund requests made more than 7 days after service activation will not be accepted.
Shared / Turbo Hosting (Yearly Plan): Refund eligible within 14 days of purchase.
SMTP Hosting: Refund eligible within 30 days of purchase.
Domains: Domain registration fees are non refundable once the domain is registered. Domain transfer fees are also non refundable once initiated.
Digital Licenses: Any Digital License (for example, cPanel, LiteSpeed, WHMCS, or similar tools) once purchased is completely non refundable.
Servers: Any VPS or Dedicated Server once purchased is fully non refundable.
Policy Violations: If your service is Canceled, Suspended, or Terminated due to violation of our Terms of Service, no refund will be provided.
Credit Balance: Credit Balance deposited in your Kloudy account is never refundable. However, it may be used anytime to purchase any new service from Kloudy.
Official Channel: Cancellation requests submitted through channels other than the Client Area will not be accepted.
Reactivation: After submitting a cancellation request, the service or account cannot be reactivated. You must purchase a new package if you wish to use the service again.
Cancellation and Refund Process
To cancel a service, submit a Request Cancellation directly from the Client Area:
Immediate Cancellation: The package will be removed within 1 to 24 hours of the request.
End of Billing Period: The service will remain active until the end of the current billing period and then automatically cancel. Please note that a refund does not apply if this option is chosen.
Transaction Fees: For any processed refund, Gateway Charge, Sending Charge, or Cashout Charge will be deducted from the total amount.
Credit Constraints: Credit Balance is completely non refundable. Under no circumstances will Credit Balance be refunded to a personal account, even if requested via a support ticket.
